Stayz

I tried booking a place for a holiday, but it told me the property was unavailable. There was a glitch in the system.

I didn't get any confirmation email; my account didn't have any future bookings, and there was no info on the booking. But closer to the date of the booking, they took out the money from my account.

There is no way to contact Stayz.com; they have made it impossible for you to get through to them, and the computerized messaging even told me I had no bookings with Stayz. I won't ever book with Stayz again, as I don't trust their website.

the link on the web site does not work, tried the BOT and after waiting more than 15 minutes couldn't send my question, called the 1800 number waited over 50 minutes then got disconnected. ringing again its already been more than 15 minutes. Wasted my entire afternoon for no service.

Nothing signed up with stayz yesterday cant not log into my owners log in plese contact me on 0439 38**** please

I booked an accommodation in Malaysia at the end of July for stay end August.

Numerous messages and calls are unresponsive. Their AI support is as bad as their app.

The confirmation took a long time to come through.

Booking made on the 31st July 2025 but the recovery of cancellation refers to " full amount paid back if cancellation is on the 27 th July. Really?

But the booking wasn't generated till 31st

The owners are requesting for charges beyond the stipulated in the billing invoice. Can't get any support from Stayz to resolve the issue.

Never again.

The phone call never came through, I need an actual number would like a house in wallaroo preferably a 4 or five bedroom

I found the Stays phone number in Australia and my booking was cancelled and refunded.

All good now.

Thanks.

Unable to get confirmation from the company regarding my booking cancellation and return of the more than $10,000 AUD to me as a refund, given that the cancellation was lodged by me within 48 hours of making the booking. I was advised that obtaining the refund could take up to 5-7 business days, but could get no explanation as to why this lengthy delay was necessary in making a simple bank transfer. When I attempted to speak with someone from the company, none of the customer service phone numbers worked, all providing a call failed message.

Im trying to pay my final payment and nothing has come out of my dread it card and owner not assisting

I was not getting any communication through the Stayz App or the VRBO app. I got a call that I missed while travelling and when I tried to return call no answer.

When travelling overseas it would be nice to get be able to contact someone when you have issues regarding access to accommodation. Regards Nerida Grant

Give Request for refund due to host cancellation was quickly and effectively completed.

Operator was courteous and efficient.

Tenant has left the property, but at no time did they attempt to quiet the two dogs. Only when home during the evening did the dogs behave. Trying to get a contact person with Stayz is hopeless; your listed phone number does not help the consumer.

I had a frustrating experience with Stayz/ Vrbo After my stay at the holiday house, I was expecting a prompt refund of my bond. However, it has been over 2 weeks and despite multiple follow-ups, I still haven't received my money back.

Customer service has been unresponsive and unhelpful, leaving me feeling ignored.

Host was very unprofessional and didnt communicate just say there were issue and willing to take money dishonestly and unable to send report regarding issues. Im disappointed and wouldnt recommend this company based on my experience.

Tenant dogs x 2 , barking during the day , no one home during the day to attend to animals, no contact from any person to talk over issue